Terms of service
Last Updated: 10 July 2026
Overview
This website is operated by The Twelfth Tale. Throughout these Terms of Service, the terms "we", "us", and "our" refer to The Twelfth Tale.
By accessing our website, browsing our collections, or purchasing products from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Returns Policy and any other policies referenced on this website.
If you do not agree with these Terms, please do not use our website.
Our online store is hosted by Shopify Inc., which provides the ecommerce platform that enables us to offer our products and services online.
1. Use of Our Website
By using this website, you confirm that:
- You are at least the age of majority in your country or jurisdiction of residence.
- Any information you provide is accurate and up to date.
- You will not use our website for any unlawful or fraudulent purpose.
- You will not introduce viruses, malware or other harmful technology.
We reserve the right to suspend or terminate access to our website if these Terms are breached.
2. General Conditions
We reserve the right to refuse service or cancel orders at our discretion where permitted by law.
You agree not to reproduce, copy, sell or exploit any part of this website or its content without our prior written permission.
Credit card and payment information is processed securely through our authorised payment providers.
3. Website Content
We make every reasonable effort to ensure the information on our website is accurate and up to date.
However, product descriptions, availability, images and pricing may occasionally contain errors or inaccuracies.
We reserve the right to correct any errors and to update information without prior notice.
4. Products and Pricing
All prices are displayed in the applicable currency shown on the website and are subject to change without notice.
Product availability cannot be guaranteed.
We reserve the right to:
- limit quantities purchased;
- discontinue products at any time;
- refuse or cancel orders where necessary.
We make every effort to display product colours accurately, but colours may vary depending on your device or monitor.
5. Orders
Once an order has been placed, you will receive an order confirmation by email.
Acceptance of your order occurs only once your order has been dispatched.
We reserve the right to refuse or cancel orders where:
- payment cannot be authorised;
- fraud is suspected;
- pricing errors occur;
- products become unavailable.
If payment has already been taken, any cancelled order will be refunded.
6. Payment
You agree to provide accurate billing and payment information.
By placing an order, you confirm that you are authorised to use the selected payment method.
7. Returns
Returns and refunds are governed by our Refund & Returns Policy, which forms part of these Terms.
8. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the content, policies or practices of third-party websites.
Use of any third-party service is entirely at your own risk.
9. Intellectual Property
All content on this website, including but not limited to:
- logos
- branding
- photography
- graphics
- product designs
- written content
- website design
is the property of The Twelfth Tale or its licensors and is protected by applicable intellectual property laws.
No material may be copied, reproduced or used without our prior written consent.
10. User Content
If you submit reviews, comments, images or other content to us, you grant The Twelfth Tale a non-exclusive, worldwide, royalty-free licence to use, reproduce and display that content in connection with our business.
You agree not to submit content that is unlawful, defamatory, abusive, misleading or infringes another person's rights.
11. Privacy
Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal information.
12. Prohibited Uses
You may not use this website to:
- break any applicable law;
- infringe intellectual property rights;
- transmit malicious software;
- interfere with website security;
- collect personal information without consent;
- commit fraud or impersonate another person.
Any misuse may result in termination of access.
13. Disclaimer
Our website and all products and services are provided on an "as available" basis.
While we make every effort to ensure uninterrupted access, we do not guarantee that the website will always be available, secure or free from errors.
14. Limitation of Liability
To the fullest extent permitted by law, The Twelfth Tale shall not be liable for any indirect, incidental or consequential damages arising from the use of this website or any products purchased through it.
Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.
15. Indemnity
You agree to indemnify and hold harmless The Twelfth Tale, its directors, employees, contractors and affiliates against any claims, damages or expenses arising from your breach of these Terms or misuse of the website.
16. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
17. Termination
We may suspend or terminate access to our website at any time if these Terms are breached.
Any obligations incurred before termination will continue to apply.
18. Governing Law
These Terms of Service are governed by and interpreted in accordance with the laws of Spain.
Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the Spanish courts, unless mandatory consumer protection laws provide otherwise.
19. Changes to These Terms
We reserve the right to update these Terms of Service at any time.
Changes become effective immediately upon publication on this website.
Continued use of the website constitutes acceptance of any updated Terms.
20. Contact Us
If you have any questions regarding these Terms of Service, please contact:
The Twelfth Tale
Email: info@thetwelfthtale.com