Refund policy

At The Twelfth Tale, we want you to be completely satisfied with your purchase. If for any reason you are not, you may return eligible items in accordance with the policy below.

Returns

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, items must:

• Be unworn, unused, and in their original condition.
• Have all original tags attached.
• Be returned in their original packaging where possible.
• Be accompanied by proof of purchase or your order confirmation.

Items returned without prior approval or proof of purchase may not be eligible for a refund.

Non-Returnable Items

The following items cannot be returned or refunded:

• Sale or discounted items.
• Gift cards.
• Items that have been worn, washed, altered, or damaged after delivery.
• Items returned more than 30 days after delivery.

For hygiene reasons, certain accessories or intimate items may also be excluded from returns where applicable.

Refunds

Once your return has been received and inspected, we will notify you by email that your return has been processed.

If your return is approved, your refund will be issued to your original method of payment. Please allow several business days for the refund to appear in your account, as processing times may vary between banks and payment providers.

Late or Missing Refunds

If you have not yet received your refund:

• Check your bank account again.
• Contact your credit card provider, as refunds can take time to appear.
• Contact your bank, as additional processing time may apply.

If you have completed these steps and still have not received your refund, please contact us at info@thetwelfthtale.com.

Exchanges

We only replace items if they are received defective or damaged.

If you believe your item is faulty, please contact us at info@thetwelfthtale.com with your order number and photographs of the item. If approved, we will provide instructions for returning the item and arranging a replacement where available.

Gift Purchases

If your item was purchased as a gift and shipped directly to you, you may be eligible for a store credit equal to the value of your returned item.

If the order was not marked as a gift, any approved refund will be issued to the original purchaser using the original payment method.

Return Shipping

Customers are responsible for the cost of returning items unless the product is faulty, damaged, or sent in error.

Original shipping charges are non-refundable unless required by applicable consumer law.

For higher-value returns, we recommend using a tracked and insured shipping service, as The Twelfth Tale cannot be held responsible for returns lost or damaged in transit.

Contact Us

If you have any questions regarding returns or refunds, please contact us at:

Email: contact@thetwelfthtale.com